999

In an emergency

101

Non emergency
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Secure online banking

Many people conduct their banking affairs online and whilst this is generally safe, there are still some things you should do to vavoid becoming a victim of fraud.

  • Never disclose passwords or other personal information in response to an email, phone call or letter purporting to be from your bank or other financial institution.
  • Any communication from banks will use your actual name (not ‘Sir’ or ‘Madam’) and possibly another verification of authenticity such as your postcode or part of your account number. If you are unsure if an email is genuine, contact your bank via other means
  • Use strong passwords and PINS
  • Keep passwords and personal details private to stop criminals accessing your account
  • Be aware of who can see your screen and make sure you log out properly
  • Use a secure internet connection when online banking, avoid using public Wi-Fi
  • Ensure you have effective and updated antivirus/antispyware software and firewall running before you log in to your bank account
  • Look for ‘https’ at the beginning of the address and the padlock symbol in the browser frame.
  • Keep your software up to date
  • Check your account often – this will help you to detect any breaches or anomalies

Report it

If you have been a victim of fraud, and there isn't immediate danger, contact Action Fraud on 0300 123 2040.

Action Fraud is the UK's first national fraud and cyber crime reporting centre, which takes crime reports from victims and provides a crime reference number.

Action Fraud provides a single place for victims of fraud and cyber crime to report to, or get advice on protecting themselves. For more advice, visit www.actionfraud.police.uk or call 0300 123 2040.

20 Feb 19 1:22 PM

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