Contact Management Operator
Ref: 23/176
Location: Nettleham HQ
Salary/grade: Grade F (£32,818.73 including allowances)
Contract: Permanent
Hours: 37
Residency / Vetting requirement: Recruitment vetting, 3 year residency
Closing date: 8th October 2023 at 17:00
Interview date: TBC
Do you want a career where the day job is like no other? Do you want to help others? Do you have a desire to make a real difference?
If so, a career within our Force Control Room as a Contact Management Operator could be for you.
We are recruiting for our next Contact Management Operator intake taking place in January 2024.
To undertake the role of call taker and be multi-functional with the communications centre environment. See the attached Job Description and Personal Specification for more details on the role.
Demonstrate the force values at all time. All staff involved in carrying out functions in this role will do so in accordance with the principles of the Code of Ethics. The aim of the Code of Ethics is to support each member of the policing profession to deliver the highest professional standards in their service to the public
Shift pattern
The standard shift pattern for the role is shown, however flexible working patterns will be considered on a full and part-time basis. Applications will be considered on an individual basis and all requests must meet the organisational need as well as individual need, which can be determined with the successful applicant.
As a Contact Management Operative, you will be required to work a shift pattern.
Shifts are up to 12 hours, and are worked on a 4 on 4 off rotation, covering both early shifts (typically between the hours of 07:00-19:00) and night shifts (typically between the hours of 19:00-07:00).
Part time hours may also be considered, however this will still cover early and night shifts.
A shift pattern can be provided upon request and will be discussed further at interview
What Lincolnshire Police can offer you:
The health, happiness and wellbeing of our colleagues is vitally important at Lincolnshire Police, and we offer the following benefits:
- Competitive salaries
- Generous annual leave entitlements
- Local Government Pension Scheme
- Flexible working schemes
- A dedicated Health and Care Team with an in-house Occupational Health Service
- Mental Health Support with free Counselling Services, Crisis Line and Chaplaincy Support
- Family Support and Menopause Support Networks
- Financial Wellbeing Support, including confidential and free access to Octopus Money Coaches
- Eligibility to join the Blue Light Scheme and obtain a range of online and High Street Discounts
- Free Eye Tests with Spec Savers
- Cycle to Work scheme
- Free gym access at a number of Lincolnshire Policing Sites
- Staff Recognition including Making a Difference Awards, Long Service Awards, and commendations
How to apply
Please make clear on your application form which shift pattern you wish to be considered for.
Download the job description and person specification for this role below:
Ensure you complete and return both forms. Clearly state which job you are applying for and include the reference number.
Important information
- Incomplete or late application packs will not be considered.
- Please provide a valid and current email address as correspondence relating to your application will be sent by email.
- CVs will not be considered. You may supply additional sheets of information but only information relevant to the questions will be considered.
- As an applicant your conduct towards our employees is assessed at all times. We expect you to show courtesy and respect towards members of staff during the recruitment process. A record will be made of any inappropriate behaviour and this could result in your application being rejected.