About the role
Our Contact Management Operators are the very first point of contact for the public to access help.
Being a team player with excellent communication skills, customer service skills and the ability to use your own initiative is key to enable you to become effective in this role.
You will identify and assess risk, playing a key role in keeping Lincolnshire safe by helping those in need and protecting from harm. You will ensure that all 101 non-emergency and 999 emergency calls are answered promptly.
You will record incidents, investigate and resolve enquiries. You’ll be required to gather sufficient details to assess risk, and use listening skills to log key information quickly and accurately. You deal with people often in emergency situations, and may encounter life-threatening situations, therefore it is essential that you are able to communicate effectively and able to adapt your style.
Our Force Control Team handle most of the incoming contact for Lincolnshire Police – If you join this team, you will be helping people when they need you most, by providing a first-class service to the people of Lincolnshire. You’ll deal with a wide range of people and encounter a vast array of situations which may be difficult to deal with.
To join our Force Control Room, you will need:
- to be able to deal with conflict and difficult situations.
- to have excellent communication skills, specifically via telephone and radio systems.
- to be able to receive information and extract the key points to initiate appropriate action.
- to be able to record information accurately and concisely, with excellent keyboard skills.
- excellent IT skills including Microsoft Office packages.
- a good knowledge of Lincolnshire.
You will work on a shift pattern of four-days-on four-days-off, working up to 12 hours per day. This includes overnight shifts, weekend shifts and some bank holidays.
Part time hours can be accommodated but still covers overnight, weekend and bank holiday work.
The basic salary starts at £24,462, rising incrementally to £27,351 per year with experience in role. There is additional enhancements, including a 20% shift allowance and weekend hours payments. This roughly equates to an additional £5000 per year.
When you join us as a CMO, you will be required to attend a classroom-based course where our expert trainers will guide you through how to use our systems, and will provide you with the necessary knowledge you need to start you call handling career. On completion of the learning, you will then work with your tutor, taking live calls and joining your shift.