Recruitment process

Stage 1: Initial application

To apply, complete our application form and eligibility and equal opportunities form when a campaign is open.

You should provide evidence that you meet the essential and desirable criteria required for the role as outlined in the job description and person specification.

Stage 2: Shortlisting

A shortlisting panel will review your application to assess whether you meet the essential and desirable criteria for the role.

Stage 3: Online assessments

If successful with your application, you will be asked to complete three role-specific online assessments.

The assessments include:

• Typing test: your typing accuracy and efficiency is assessed in this “words per minute” test. This is vital for the role as a Contact Management Operator, as you need to ensure that you are able to capture information accurately and at a fast pace.
• Spelling Test: your ability to identify spelling errors in text and recognise the correct spelling or certain words will be tested. 
• Virtual scenario: you will listen to a series of audio clips and retain certain information based on the information provided from the caller. This is designed to determine what questions you would ask to gather further information, and how accurately you can collate and make notes of the information provided to you.

Stage 4: Interview

If successful at the online assessments, you will be invited to attend an in-force interview to determine your suitability for the role. We will also provide you with further information about the job, and the force as an employer.

The interview will be based around the competencies outlined in the Job Description and Person Specification.

Interviews take place at our Headquarters in Nettleham and should last approximately 30 to 45 minutes. They will normally be conducted by two supervisors from the Control Room, who will ask you a series of competency-based questions.

Stage 5: Pre-employment checks

If successful at interview, you will progress to the pre-employment stage, which will include obtaining employment references, undergoing police vetting and a medical assessment.