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Our Force Control Room (FCR) answers all calls to Lincolnshire Police. The FCR is based at Police Headquarters in Nettleham, near Lincoln.
In an emergency, always dial 999.
This number is a 24-hour service and you should only use it in situations where there is:
When you ring 999, the BT operator will ask you which emergency service you need and the number you are calling from. They will transfer your call to the Force Control Room in Nettleham. The BT operator will inform the call taker of the telephone number you are calling from.
The call taker will ask you the location of the emergency and what the emergency is. They will then take your details. This process may take time but it is important to get the correct information from you to make sure we resource your call appropriately.
It is important to only dial 999 in an emergency. Call takers will advise you to contact the non-emergency number (101) if your call isn’t an emergency. This will enable us to deal with genuine emergencies.
There may come a time when you need to call 999 but talking may put you or others in more danger.
Silent Solutions is a system whereby you can make a silent 999 call.
When you call 999 you will be connected to a BT operator. They will guide you through the process and you will be asked to 55. Doing this will inform the call taker that your call is genuine. They will keep the line open and will investigate your call further.
The non-emergency number is 101. This is also a 24-hour service.
If you ring Lincolnshire Police between 0800-2200, a switchboard operator will answer the call. Outside of these hours, a call taker will answer it.
A switchboard operator will:
A call taker will:
A controller will:
Where attendance is not deemed necessary, we will deal with some calls over the phone. The Incident Resolution Team (IRT) and the Crime Management Bureau (CMB) may record a crime report over the phone. This will depend on the nature of what you are reporting.
To call a police force in a county other than the one in which you are located, dial 101 and listen to the full message which will state:
“Thank you for calling 101. We are connecting you to [County of origin] Police, if you require a different Police force please press hash (#)”
You will then be asked to say the force that you need, followed with a confirmation“yes”.
When you contact us to report an incident, we will ask you:
Take your time to answer the questions as correctly and as clearly as possible. We need as much information as possible. This is so that officers are aware of the circumstances and of any risks to ensure the safety of the public and officers.
We grade incidents into the following categories:
An urgent response will be required where it is assessed that there is a heightened risk associated with the incident. It will qualify as an emergency
contact if any of the criteria set out below are satisfied:
- An emergency contact encompasses circumstances where an incident is reported to the Police which is taking place and in which there is, or is likely to be a risk of:
- Where the contact relates to an allegation of criminal conduct, it will be dealt with as an emergency if:
- Where the contact relates to a traffic collision it will be dealt with as an emergency if:
- Where the above circumstances do not apply a contact will still be classified as an emergency if:
A priority response will be required where the Police call taker acknowledges that there is a degree of importance associated with the initial Police action, but where an urgent response is not required.
Guiding criteria for grading any incident as a Priority response is as follows:
Such incidents require a prompt response but do not usually necessitate the use of emergency sound and light equipment.
A routine response is required when the call taker assesses that the needs of the caller can be met by use of the ‘Diary Appointment System’ under the following circumstances:
We do unfortunately receive hoax and nuisance calls. It is illegal to make hoax calls. Doing this puts lives at risk by preventing us from answering genuine emergency calls. We will prosecute persons who intentionally misuse the communications systems.