Contacting us if English is not your first language
Calling for help when English is not your first language
Dialling 999 at any time is a daunting prospect. We want to help everyone who calls our emergency 999 line to get help quickly. It’s important no time is lost due to language barriers. That's why we have a system to connect you to a translator in your chosen language if English is not your first language.
If you need to call us in an emergency, you should:
- Call 999.
- When the operator answers they will ask you what service you need. Say Police, Ambulance or Fire. You will be transferred to the service you need.
- When the call connects say “Help” and the language you speak. For example "Help, Polish".
- We will then quickly call an interpreter to help. The line may go quiet for a short time. Please don't hang up.
- You will then be connected to a translator in your chosen language. You can now report your emergency.
We have created some easy-to-read posters in several languages which are available to download below.
- При спешни случаи звънете на тел. 999.
- Кажете страната си и „помощ“ на английски.
- Кажете „полиция“, „линейка“ или „пожар“
- Останете на телефона, линията ще заглъхне за малко.
- Някой ще говори на Вашия език.
- Ārkārtas gadījumā zvaniet 999.
- Angliski nosauciet savu valsti un “palīdziet!”.
- Sakiet Policija, Ātrā palīdzība vai Ugunsgrēks.
- Palieciet pie telefona, tas uz īsu brīdi apklusīs.
- Pēc tam kāds runās tavā valodā.
- Esant yparingai situacijai, skambinkite 999.
- Sakykite Policija, Greitoji medicinos pagalba ar Priešgaisrinė gelbėjimo tarnyba.
- Angliškai pasakykite savo šalies pavadininą ir “pagelbėkite“.
- Nepadėkite ragelio, jei trumpam stos tyla.
- Po to kažkas prabils Jūsų kalba.
- W nagłym wypadku zadzwoń pod numer 999.
- Powiedz po angielsku nazwę swojego kraju i słowo „pomoc”.
- Powiedz: „policja”, „pogotowie” lub „pożar”.
- Zostań przy telefonie, będzie chwila ciszy.
- Potem odezwie się ktoś w twoim języku.
- Em caso de emergência, ligue 999.
- Diga em inglês o seu país e socorro.
- Diga Polícia, Ambulância ou Incêndio.
- Mantenha-se ao telefone, haverá um curto silêncio.
- Depois, alguém falará consigo na sua língua.
- În caz de urgență, sunați
- Spuneți Poliția, Ambulanța sau Pompierii.
- În limba engleză, spuneți care este țara dumneavoast ă
și ajutor. - Rămâneți la telefon, se va face liniște pentru o perioad scurtă de timp.
- După aceea, cineva va vorbi în limba dumneavoastră.
- В экстренных случаях звоните по номеру 999
- Скажите Police, Ambulance или Fire.
- По-английски назовите свою страну и скажите слово «помогите».
- Оставайтесь на связи, какое-то время на линии будет молчание.
- Затем с вами будут разговаривать на вашем языке.