As the summer approaches, we will receive even more calls than normal
We currently answer around 850 - 1000 + calls a day in our Force Control Room, and we anticipate, owing to summer demand, this will peak beyond that, with a mixture of calls to our emergency 999 line and the 101 number. We want to answer your calls as soon as we can and to do this we are asking for people to consider the best option to contact us.
To help our communities get the information they need or to report incidents to us, we have created “The Five Step Rule”. Please consider the following:
- Is it a police issue or is another service best suited to help?
- Is the information already on our website? Check on line at lincs.police.uk
- Has a crime already happened, report it on-line at lincs.police.uk reporting & advice
- Call 101 if you want to report a non-emergency or speak to someone specific
- Call 999 if it is an emergency. If a crime is happening right now or life or property are at risk
Superintendent Deb Clark, Head of the Force Control Room, said: “Due to Summer and rising demand we know our callers may have to wait longer than usual to speak to us on the 101 system. We have introduced a system which will tell callers how long the wait time is and the position they are in a queue. Please be patient and we will answer as soon as we can.
"Please make sure you need to call us and play your part in reducing unnecessary demand so we can answer the calls for service as fast we can and always consider “The Five Step Rule” and alternative options available.
"If there is a genuine emergency and a crime is happening or life or property is at risk then call 999”.
Note to Editors: Superintendent Deb Clark, will be available for interviews over the phone. Please email firstname.lastname@example.org and we can arrange a convenient time.
19 Jul 21 1:28 PM