Contacting us if you have access needs

If you have difficulty in using a telephone to access our emergency service, then you can use the Pegasus system to get in touch.

What is Pegasus?

Pegasus is a PIN number database that makes contacting us easier.  The database holds your key details so that when you call in an emergency, you are not wasting valuable time.  It also enables us to tailor the communication method to suit your needs.

How it works

In an emergency you can contact us in one of the following ways and ask for the police:

  • In an emergency dial 999
  • In a non-emergency dial 101
  • Text 07392 287893
  • via RelayUK

When we answer, you should say or text ‘Pegasus’ followed by your PIN.

The call handler will access the database to find your details.  They will ask you to confirm your name and address.

You can use Pegasus from any phone within Lincolnshire, including mobile phones.

You can also use Pegasus if you meet a police officer or a PCSO in person.  Show or tell them your Pegasus PIN and the officer will contact the control room to access your details from the database.

Alternatively, if the incident is non-urgent you can report using our non-urgent incident report form.  To use Pegasus please answer “Yes” to the question “Do you have a disability or access need?” and quote PEG and your PIN in the field “If they do, please provide relevant details”. To use the Online Reporting service either a telephone number or email address must be provided.

How to register

Registration is free.  Download the application form below and return to:

Community Safety Department
Lincolnshire Police Headquarters
PO Box 999

Once registered, we will send you a pack with your personal identification number (PIN) and instruction on how to use the service.

We hold your information in a secure environment.  It is only shared with other organisations with your explicit permission in compliance with the Data Protection Act 1998.

More help and support

Download the Easy Read booklet on Pegasus

Community Safety Department
Lincolnshire Police Headquarters
PO Box 999


What is Pegasus?

This video explains how the Pegasus system works

Transcription of What is Pegasus?

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04 Jun 21 3:18 PM

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