999

In an emergency

101

Non emergency
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Contacting us if you have access needs

If you have difficulty in using a telephone to access our emergency service, then you can use the Pegasus system to get in touch.

What is Pegasus?

Pegasus is a PIN number database that makes contacting us easier.  The database holds your key details so that when you call in an emergency, you are not wasting valuable time.  It also enables us to tailor the communication method to suit your needs.

How it works

In an emergency you can contact us in one of the following ways and ask for the police:

  • In an emergency dial 999
  • In a non-emergency dial 101
  • Text 07761911287
  • Textphone 01522 558263

When we answer, you should say or text ‘Pegasus’ followed by your PIN.

The call handler will access the database to find your details.  They will ask you to confirm your name and address.

You can use Pegasus from any phone within Lincolnshire, including mobile phones.

You can also use Pegasus if you meet a police officer or a PCSO in person.  Show or tell them your Pegasus PIN and the officer will contact the control room to access your details from the database.

How to register

Registration is free.  Download the application form below and return to:

Pegasus
Community Safety Department
Lincolnshire Police Headquarters
PO Box 999
Lincoln
LN5 7PH

Once registered, we will send you a pack with your personal identification number (PIN) and instruction on how to use the service.

We hold your information in a secure environment.  It is only shared with other organisations with your explicit permission in compliance with the Data Protection Act 1998.

More help and support

Community Safety Department
Lincolnshire Police Headquarters
PO Box 999
Lincoln
LN5 7PH

Video

What is Pegasus?

This video explains how the Pegasus system works

Related Documents & Further Reading

18 Jan 17 3:01 PM

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