The Force Control Room is run under the strategic partnership with G4S. It is the first point of contact for members of the public. It receives up to 30,000 non-emergency 101 calls and up to 8,000 emergency 999 calls per month.
It also contains a 24-hour PNC bureau, Intelligence Support Desk and the Incident Resolution team.
Operational inspectors lead teams of frontline support staff on a shift basis. Teams consist of call takers and controllers.
Call takers handle calls from the public and risk assess each one to determine the appropriate police response.
Controllers are the main point of contact for our police officers. They dispatch the nearest appropriate resource to incidents. They check intelligence to keep officers safe and ensure each incident is concluded to a satisfactory level.
Switchboard operators also work in the FCR dealing with the non-emergency 101 calls.
25 Jan 17 4:43 PM