Diversity of Complainants
The following report has been produced in line with the quarterly Police Authority statistics and expanded to include data relating to disability, sexual orientation and complainants faith. The figures are based on the data received when the complaint is recorded.
If you would like to know how to make a complaint please use this link. How to make a Comlpaint.
Ethnicity of Complainant
| Type | Number of Complainants January – March 2011> | Number of Complainants April – June 2011> | Number of Complainants July - September 2011> |
|---|
| White | 74 | 102 | 110 |
| Black | 4 | 0 | 4 |
| Asian | 2 | 2 | 3 |
| No code entered | 10 | 0 | 16 |
| Declined | 9 | 4 | 8 |
| TOTAL | 99 | 108 | 141 |
The majority of complaints recorded are received from white ethnic groups, although this includes many nationalities and is why we are now looking at including nationality on the complaint form. We are continually striving to ensure that ethnic data is captured.
Gender of Complainant
| Gender | Number of Complainants January – March 2011 | Number of Complainants April – June 2011 | Number of Complainants July - September 2011 |
|---|
| Male | 58 | 65 | 87 |
| Female | 41 | 43 | 54 |
| Unknown | 0 | 0 | 0 |
| TOTAL | 99 | 108 | 141 |
There is a fairly even divide of complaints from male and females.
Age of Complainant
| Age | Number of Complainants January – March 2011 | Number of Complainants April – June 2011 | Number of Complainants July - September 2011 |
|---|
| 0-19 | 6 | 4 | 3 |
| 20-29 | 11 | 15 | 14 |
| 30-39 | 18 | 21 | 17 |
| 40-49 | 13 | 26 | 23 |
| 50-59 | 9 | 15 | 18 |
| 60 + | 12 | 12 | 15 |
| Unknown | 30 | 15 | 51 |
| TOTAL | 99 | 108 | 141 |
Perhaps somewhat surprisingly the majority of complaints received are from the mid age ranges 30 – 60 which is the largest group in the county and only a small proportion are from the younger members of the county.
Complainants with a Disability
| | Number of Complainants January – March 2011 | Number of Complainants April – June 2011 | Number of Complainants July - September 2011 |
|---|
| No Data | 63 | 82 | 110 |
| None | 28 | 22 | 26 |
| Mental Health | 0 | 0 | 0 |
| Physical | 7 | 3 | 4 |
| Prefer not to say | 1 | 0 | 0 |
| Other | 0 | 1 | 0 |
| Learning Difficulties | 0 | 0 | 1 |
| Unknown | 0 | 0 | 1 |
| TOTAL | 99 | 108 | 141 |
It can often be difficult to capture information regarding a complainant’s disability as this can be a difficult question to ask, especially with complainants with mental health issues. The information captured is also reliant on the complainants desire to divulge the information.
Complainants Faith
| | Number of Complainants January – March 2011 | Number of Complainants April – June 2011 | Number of Complainants July - September 2011 |
|---|
| Agnostic | 1 | 1 | 0 |
| Atheist | 2 | 1 | 0 |
| Baptist | 0 | 0 | 1 |
| Christian | 8 | 5 | 15 |
| Church of England | 21 | 27 | 23 |
| Church of Scotland | 0 | 0 | 1 |
| Greek Orthodox | 0 | 0 | 2 |
| Islamic/Muslim | 0 | 0 | 1 |
| Methodist | 0 | 1 | 0 |
| No Data | 47 | 56 | 80 |
| None | 13 | 11 | 12 |
| Other | 1 | 1 | 0 |
| Prefer not to say | 2 | 0 | 2 |
| Roman Catholic | 3 | 4 | 3 |
| Salvation Army | 1 | 0 | 1 |
| Unknown | 0 | 2 | 0 |
| TOTAL | 99 | 109 | 141 |
Complainants Sexual Orienetation
| | Number of Complainants January – March 2011 | Number of Complainants April – June 2011 | Number of Complainants July - September 2011 |
|---|
| Gay/Lesbian | 4 | 1 | 2 |
| Heterosexual | 60 | 49 | 61 |
| No Data | 30 | 53 | 74 |
| Prefer not to say | 5 | 5 | 2 |
| Bisexual | 0 | 0 | 1 |
| Unknown | 0 | 0 | 1 |
| TOTAL | 99 | 108 | 141 |
The data is not always known when initially recording the complaint (the complaint could have been made by letter, email, phone etc). However by the time the complaint is finalised these details would have been requested and recorded if provided. Complainants have the right to decline to provide this information.
It is only more recently that we have begun to collect data in relation to disability, religion and sexual orientation. This explains the high numbers of no data recorded figures.
Every effort is now made to capture the data and the complaint form is currently been looked at and amended to allow us to capture the nationality of complainants to enable us to gain more meaningful data which is relevant to the county.
Satisfaction and Diversity
Gender
Men were slightly more likely to be satisfied with the service they received from Lincolnshire Police than women with 82.7% of men being satisfied and 8.8% of women.
Disability
Of those which responded to the survey disabled respondents were slightly less likely to be satisfied than non disabled respondents the figure being 76.5% for disabled people and 82.8% for those who did not declare themselves disabled.
Sexual Orientation
82.8% of heterosexual respondents were satisfied with the service they received from Lincolnshire Police compared with 74.1% of Lesbian / gay respondents and 70% of Bisexual respondents.
Ethnicity
It is hard to gain any meaningful statistics from the figures around ethnicity as the numbers of respondents for Black and Mixed Ethnicity are so low who responded to the survey. The only category with anything like meaningful numbers was Asian respondents and these are comparative with the White respondents. White respondents being 82.4% satisfied and 81.8% of Asian respondents being satisfied. As with complaints there are no statistics on satisfaction by Nationality.
Age
16-24 years olds respondents were the least likely to be satisfied with 79.8% being satisfied with the service they received and 65-74 years olds were the most likely to be satisfied with 85% being satisfied with the service they received.
We don’t currently have any satisfaction statistics on religion or belief.
User satisfaction Interviews:
Overall Satisfaction with Service of Victims of crime - Interviews conducted between 1 Apr 11 and 31 Dec 11
| Q22 Taking the whole experience into account, are you satisfied, dissatisfied or neither with the service provided by the police in this case? | FORCE | Ethnicity | Gender |
|---|
| Asian | Black | Mixed | Other | White | Not stated | Male | Female |
|---|
| Total | 959 | 22 | 6 | 7 | 2 | 913 | 9 | 603 | 356 |
| SATISFIED | 782 | 18 | 3 | 5 | 2 | 748 | 6 | 496 | 286 |
| | 82.0% | 81.8% | 50.0% | 71.4% | 100.0% | 82.4% | 66.7% | 82.7% | 80.8% |
| DISSATISFIED | 109 | 4 | 3 | 2 | 0 | 97 | 3 | 67 | 42 |
| | 11.4% | 18.2% | 50.0% | 28.6% | 0.0% | 10.7% | 33.3% | 11.2% | 11.9% |
| Base for stats: | 954 | 22 | 6 | 7 | 2 | 908 | 9 | 600 | 354 |
| Q22 Taking the whole experience into account, are you satisfied, dissatisfied or neither with the service provided by the police in this case? | FORCE | Age |
|---|
| 16 to 24 | 25 to 34 | 35 to 44 | 45 to 54 | 55 to 64 | 65 to 74 | 75 or above | Do not wish to say |
|---|
| Total | 959 | 220 | 160 | 178 | 191 | 117 | 80 | 7 | 6 |
| SATISFIED | 782 | 174 | 129 | 142 | 162 | 95 | 68 | 7 | 5 |
| | 82.0% | 79.8% | 80.6% | 80.7% | 84.8% | 81.9% | 85.0% | 100.0% | 83.3% |
| DISSATISFIED | 109 | 22 | 20 | 24 | 19 | 15 | 8 | 0 | 1 |
| | 11.4% | 10.1% | 12.5% | 13.6% | 9.9% | 12.9% | 10.0% | 0.0% | 16.7% |
| Base for stats: | 954 | 218 | 160 | 176 | 191 | 116 | 80 | 7 | 6 |
| Q22 Taking the whole experience into account, are you satisfied, dissatisfied or neither with the service provided by the police in this case? | Disability | Sexual Orientation |
|---|
| Yes | No | Bisexual | Heterosexual | Lesbian or gay | I prefer not to answer |
|---|
| Total | 121 | 838 | 10 | 800 | 27 | 122 |
| SATISFIED | 91 | 691 | 7 | 658 | 20 | 97 |
| | 76.5% | 82.8% | 70.0% | 82.8% | 74.1% | 79.5% |
| DISSATISFIED | 22 | 87 | 2 | 87 | 2 | 18 |
| | 18.5% | 10.4% | 20.0% | 10.9% | 7.4% | 14.8% |
| Base for stats: | 119 | 835 | 10 | 795 | 27 | 122 |
